A: Before your appointment, you’ll receive a welcome email with all the details, as well as a link to complete your intake form. When you arrive:
- Enjoy infused water or hot tea
- Discuss your needs with your wellness provider
- Receive a fully customized session tailored to you
- Post-session, we’ll discuss findings and future care recommendations

A: You are receiving a truly customized session! Each appointment, your wellness provider will check in with you about your specific needs that day, to build a session that meets those unique needs.

Your massage appointment also includes (as needed and/or by request): heat therapy, topical enhancements (arnica, biofreeze and/or CBD oil), and aromatherapy (using pure essential oils, diffused and/or diluted in a carrier oil for topical application). 

A. At Exhale, you receive the time you are paying for, not paying for the time it takes to get ready for the next client after you leave ;-) There is a five minute buffer created at the beginning of your booking time, so unless you need more than five minutes for your pre-session consult (or are more than five minutes late), your session time is a full 60/75/90 minutes. 

Unless there are exceptional circumstances that would make it impossible for you to use a remaining session credit, session packages are intended for individual use and are not transferable. Our booking system isn’t designed to support shared sessions, and doing so regularly would complicate bookkeeping and undermine the intent of the package discount—which is to reward consistent, ongoing care for an individual client.

If you're ever concerned about a session expiring, please refer to the "Session Packages and Expiration" section above. Rest assured, you’ll never lose a session you’ve paid for.

If you are absolutely unable to use pre-purchased sessions, considerations for account credit transfers, gift certificates or refunds are considered on a case by case basis. Approved package transfers or refunds may be subject to an administrative fee of up to 10% to offset payment processing and administrative costs.

A: If you loved your session, tipping, referrals and rebookings are all lovely ways to show your gratitude, and all are greatly appreciated. If possible, please gift gratuities via cash or Venmo (credit card tipping is possible, but discouraged). Thank  you!

This is completely up to you! We have clients who do both, depending on comfort level. It does make the muscles of the low back and hips more accessible without underwear, but we are certainly happy to work through cloth if that is how you are most comfortable (as we say, undress "to your comfort level"). We of course always use proper draping techniques, so your gluteal cleavage, genitals, and nipples will always remain covered during your session.

A: No. Appropriate draping as noted above is mandatory during your session at Exhale, and is in fact the law in PA ("codes of conduct" under the PA State Board of Massage Therapy). We always strictly adhere to all ethical codes of conduct, at all times during your session. Please note that if a client behaves in any way the therapist deems predatory or inappropriate, immediate action will be taken, ranging from ending the session to calling law enforcement. Exhale adopts a ZERO tolerance policy to inappropriate behavior.

There are (thankfully!) only a few instances when you would want to avoid massage completely. This would be if you have symptoms of ANY communicable illness, if you have been directed to quarantine, or if you have a contagious skin condition. We also ask that you not schedule a massage in the days following a vaccine or other scheduled medical procedure, to avoid potential last minute cancellations due to any side effects. There are many conditions which may require us to modify our technique or avoid a certain area of the body, and if you have certain conditions you may want to consult with your doctor before receiving massage therapy, but there are very few reasons why you would be unable to receive massage therapy at all. Please schedule a phone consult or email the owner at sarahmartyn@exhalemainline.com if you need clarification about a specific contraindication.